Customer Service Utilities

There are several utilities built into ATX that enable Customer Service representatives to troubleshoot your issues. They are:

• Sending a Return to Customer Service
• Send Diagnostics to Customer Service
• Send E-file Log to Customer Service
• Synchronizing E-files With the EFC
• Reset Aggregate E-file Status
• Starting a Remote Session with Customer Service

Synchronizing E-files With the EFC is only available to users who have permission to Receive Acknowledgements.

Typically, you would only use one of these features if you're working with a Support representative.